Build a solid business case by using the ROI calculator provided below to calculate the potential benefit of implementing a VoC program in your organization.
To measure your expected benefits, populate the tool with your company's CX data points. The tool then calculates the expected return on investment and produces a custom report based upon the calculations by metric.
In this custom document you'll see the monetary value of improved CX results based upon your specific business data points. You'll gain insights into the benefits of a successful VoC program, and gain a set of concrete ROI numbers for planning purposes. You can then use these results to set priorities and gain consensus among various stakeholders in your organization.