LOOK CLOSER
Is your ITSM platform draining your resources & budget?
Landscape of your IT Service Team
Full Time Technicians
Low
High
New Tickets Weekly
Low
High
Average Salary / Technician
Low
High
Full Time Admins
Low
High
I use one platform for BOTH ITSM & PPM
ITSM Maturity Assessment
1- Barely / 2 - Sometimes / 3 - Practicing / 4 – Optimized
Rank 1-4
N/A
Formal Project Intake/Priority
Resource Capacity Planning
Knowledge Centered Service
Self-Service Portal Usability
SLA Tracking & Alerts
Change Management
What is your current investment in ITSM & PPM today?
ITSM Platform License Fees
Project Platform License Fees
