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Is your ITSM platform draining your resources & budget?

Landscape of your IT Service Team
Use the sliders to input your approximate figures.
 
Full Time Technicians
   
Low
High
 
New Tickets Weekly
   
Low
High
 
Average Salary / Technician
   
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High
 
Full Time Admins
   
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High
I use one platform for BOTH ITSM & PPM
ITSM Maturity Assessment
Self-rank your maturity level for each area:
1- Barely / 2 - Sometimes / 3 - Practicing / 4 – Optimized
Rank 1-4
N/A
Formal Project Intake/Priority
★★★★
★★★
★★
★
Resource Capacity Planning
★★★★
★★★
★★
★
Knowledge Centered Service
★★★★
★★★
★★
★
Self-Service Portal Usability
★★★★
★★★
★★
★
SLA Tracking & Alerts
★★★★
★★★
★★
★
Change Management
★★★★
★★★
★★
★
What is your current investment in ITSM & PPM today?
 
ITSM Platform License Fees
 
Project Platform License Fees